terms & conditions
Smaller Objects is a selection of smaller size design objects made available to an online audience. The ambition is to present either unique objects, or carefully selected objects from around the world that may be difficult to find for the individual. All prices are presented in EUR.
EU customers
Prices displayed on the webpage apply at the time of order. The prices at Smaller Objects are including Swedish VAT (25%). The total price includes the price for the products and possibly shipping fees. The total price will become visible at the checkout-page as soon as you have chosen your country of destination.
Customers in Japan and the US
At this time we are able to ship to residents in Japan and the US. You pay applicable import taxes and customs fee according to your country’s policy when your order is delivered. Note that you may also be charged an administrative fee by the shipping company. Contact you country's customs office for more information.
Payments
Smaller Objects offer you to pay with credit card (DIBS) and PayPal.
Delivery
All items are shipped when they are in stock. Most items are available within 1-2 weeks.
Shipping time within Sweden – Normally 2-4 working days usually with Schenker PrivPak.
Shipping time within EU – Normally 2-4 working days with FedEx
Shipping time outside EU – Normally 4-7 working days with FedEx
If you have ordered several products and the time of delivery various between the different products, we will under certain circumstances split the order and send your products as soon as possible. As soon as your order is shipped, we will email you a shipping confirmation.
Transport liability
Smaller Objects is responsible if the shipment is damaged or lost during transportation to the customer. If the shipment is damaged or lost when returning it on your initiative, you are responsible for loss or damage. We recommend packing returned products in the original container/box or similar and advise you to insure the shipment.
If you receive a damaged product you must immediately contact FedEx and report the damage. FedEx will instruct of the next steps to be taken. You must also keep the outer box as a part of the investigation for the cause of the damage.
For all kinds of damages, to the outer box and/or the content of the box, you should immediately take digital pictures of the damaged outer box and/or the content.
Import taxes and duty fees
Returns
Smaller Objects aim towards 100% customer satisfaction. However, if not 100% satisfied with your products you can return them within 14 days of after receiving them and we will refund you the full purchase price, shipping costs deducted. To avoid unnecessary costs, always contact customer service for detailed instructions regarding returns.
Refusal of transaction
Complaints
Please contact our customer service at support@smallerobjects.com if you have any problems such as damages or, in any way, incorrect orders. If parcel arrive in bad condition and products inside are missing or damaged you need to make a complaint to the delivering company, immediately after discovering the problem. We will need photos sent to us in order to handle your complaint. If returning any product, after agreed with our customer service representative, use the original package, include a description of the damage.
Laws
The conditions in this contract shall be governed by and construed with the laws of Sweden and submit to the exclusive jurisdiction of the courts of Sweden.